Customer Service Pro: Quick Start, Bonuses & Training

U-Haul International, Inc.; Cornelius (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health insurance

Paid holidays and vacation

Life insurance

401(k) Savings Plan

ESOP

Employee discounts

MetLife auto and home insurance

MetLaw Legal program

Job summary

U-Haul is seeking a Customer Service Representative to be the face of its exceptional service, assisting customers inside and outside a U-Haul center with products and services, and using U-Scan technology to manage rentals and inventory.

The role includes inspecting and maintaining equipment, setting up trucks, answering questions, preparing invoices, and completing on-the-job training through U-Haul University; a paid focus on safety and customer satisfaction.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Valid driver's license

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative to be the face of its exceptional service, assisting customers inside and outside a U-Haul center with products and services, and using U-Scan technology to manage rentals and inventory.

The role includes inspecting and maintaining equipment, setting up trucks, answering questions, preparing invoices, and completing on-the-job training through U-Haul University; a paid focus on safety and customer satisfaction.