Customer Service Pro: Paid Training & Growth Path

Sierra-Air-Conditioning-2; Las Vegas (NV); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off

Life Insurance

Paid Training

Year-round stability

Job summary

Sierra Air Conditioning & Plumbing in Las Vegas is hiring a energetic Customer Service Representative to be the first point of contact for homeowners seeking service. You will answer calls, schedule appointments, and deliver friendly, solution-focused support to every customer.

You'll work with dispatch and field teams, maintain accurate records in our software, and help maximize daily bookings while upholding Sierra’s high service standards. Training is provided and growth opportunities exist.

Qualifications

• Excellent communication and customer-service skills.
• Strong multitasking and organizational abilities.
• Detail-oriented with a professional demeanor.
• Ability to learn new software quickly.
• Team player, reliable and coachable.

Responsibilities

• Answer inbound customer calls with professionalism, urgency, and empathy.
• Schedule service appointments and maintenance visits accurately and efficiently.
• Assist customers with questions, concerns, and service requests while providing exceptional service.
• Make outbound calls to maintenance members and prospective customers to schedule appointments.
• Coordinate schedules with dispatch and field technicians.
• Maintain accurate customer records using company software.
• Resolve customer concerns while creating a positive experience.
• Build trust and long-term relationships with customers.
• Help maximize daily booking opportunities while maintaining high customer satisfaction.
• Work closely with dispatch, service managers, and field teams to ensure a seamless customer experience.

Skills

Customer service

Communication

Multitasking

Attention to detail

Team oriented

Education

High School Diploma or GED

Tools

Scheduling software

CRM systems

ServiceTitan

Job description

Sierra Air Conditioning & Plumbing in Las Vegas is hiring a energetic Customer Service Representative to be the first point of contact for homeowners seeking service. You will answer calls, schedule appointments, and deliver friendly, solution-focused support to every customer.

You'll work with dispatch and field teams, maintain accurate records in our software, and help maximize daily bookings while upholding Sierra’s high service standards. Training is provided and growth opportunities exist.