Customer Experience Specialist - Fast-Paced Growth & Training

Sierra Air Conditioning & Plumbing; Las Vegas (NV); On-site; USD 51,577,344 - 60,173,568; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off

Life Insurance

Paid Training

Performance-based incentives

Job summary

Sierra Air Conditioning & Plumbing in Las Vegas is seeking a motivated Customer Service Representative to be the first voice customers hear. You will handle inbound calls, schedule service visits, and provide exceptional service to help homeowners maintain comfort and safety.

Join a fast-paced team, receive paid training, and enjoy growth opportunities like leadership and operations advancement within an established Las Vegas company.

Qualifications

• Excellent communication and customer service skills.
• Positive attitude and genuine desire to help people.
• Strong multitasking and organizational abilities.
• Ability to remain calm in a fast-paced environment.
• Dependable, coachable, and team-oriented.
• Comfortable learning new software and technology.
• Strong attention to detail.
• Ability to work independently while contributing to team goals.

Responsibilities

• Answer inbound customer calls with professionalism, urgency, and empathy.
• Schedule service appointments and maintenance visits accurately and efficiently.
• Assist customers with questions, concerns, and service requests while providing exceptional customer service.
• Make outbound calls to maintenance members and prospective customers to schedule appointments.
• Coordinate schedules with dispatch and field technicians.
• Maintain accurate customer records using company software.
• Resolve customer concerns while creating a positive experience.
• Build trust and long-term relationships with customers.
• Help maximize daily booking opportunities while maintaining a high level of customer satisfaction.
• Work closely with dispatch, service managers, and field teams to ensure a seamless customer experience.

Skills

Excellent communication

Customer service

Multitasking

Organizational skills

Empathy

Team player

Attention to detail

Education

High School Diploma or GED

Tools

Scheduling software

CRM systems

ServiceTitan

Job description

Sierra Air Conditioning & Plumbing in Las Vegas is seeking a motivated Customer Service Representative to be the first voice customers hear. You will handle inbound calls, schedule service visits, and provide exceptional service to help homeowners maintain comfort and safety.

Join a fast-paced team, receive paid training, and enjoy growth opportunities like leadership and operations advancement within an established Las Vegas company.