Customer Service Pro - Insurance Support & Growth Path

Brian Brakefield; McDonough (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Job summary

Brian Brakefield - State Farm Agent is seeking a proactive Customer Service Representative to handle inquiries via phone, email, and chat, and assist customers with policies and claims.

You will use digital tools to connect with a younger audience, collaborate with a team to resolve issues, and seek opportunities to improve satisfaction, with training provided for licenses.

The role offers full-time employment in McDonough, GA with benefits and advancement opportunities.

Qualifications

• Excellent communication skills, both written and verbal.
• Tech-savvy with familiarity with digital communication tools.
• Customer-oriented mindset with a strong desire to exceed expectations.
• Ability to adapt to a fast-paced, evolving work environment.
• Previous customer service experience is a plus, but not required.

Responsibilities

• Engaging with customers through phone, email, and chat.
• Providing friendly and efficient assistance with policy inquiries, updates, and claims.
• Utilizing digital tools to connect with a younger demographic.
• Collaborating with a dynamic team to ensure timely and effective issue resolution.
• Proactively identifying opportunities to enhance customer satisfaction.

Skills

Clear communication

Digital tools fluency

Customer-focused

Adaptability

Education

High school diploma or equivalent

College degree (plus)

Job description

Brian Brakefield - State Farm Agent is seeking a proactive Customer Service Representative to handle inquiries via phone, email, and chat, and assist customers with policies and claims.

You will use digital tools to connect with a younger audience, collaborate with a team to resolve issues, and seek opportunities to improve satisfaction, with training provided for licenses.

The role offers full-time employment in McDonough, GA with benefits and advancement opportunities.