Customer Service Pro – Inbound Support (Day Shift, Benefits)

Noble Environmental Specialty Services; McClellandtown (PA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Dental and vision insurance

Life and AD&D insurance

Disability insurance

Job summary

Noble Environmental, located in McClellandtown, PA, is seeking a Customer Service Representative to join its expanding team. The role focuses on handling customer inquiries, providing product/service information, and resolving concerns with accuracy and courtesy.

Responsibilities include managing high call volumes, maintaining records, and meeting performance targets while upholding professional standards in a fast-paced environment.

Qualifications

• Experience in customer service is preferred.
• Proficiency with Microsoft Office and CRM systems.
• Strong communication and organizational skills.

Responsibilities

• Handle high volume of calls related to billing and inquiries.
• Identify customer needs and resolve concerns accurately.
• Provide information about products/services and policies.
• Maintain detailed records of interactions and accounts.
• Follow company protocols and achieve performance targets.
• Maintain professionalism and courteous demeanor.

Skills

Active listening

Phone communication

Customer service mindset

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office

CRM systems

Job description

Noble Environmental, located in McClellandtown, PA, is seeking a Customer Service Representative to join its expanding team. The role focuses on handling customer inquiries, providing product/service information, and resolving concerns with accuracy and courtesy.

Responsibilities include managing high call volumes, maintaining records, and meeting performance targets while upholding professional standards in a fast-paced environment.