Customer Service Rep - Plumbing & HVAC Support

Intelligentservice; Mount Prospect (IL); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health benefits

Profit sharing

IRA retirement plan

Birthday paid day off

Job summary

Intelligent Service Plumbing, Heating, Cooling, and Drain Cleaning in Mount Prospect, IL is seeking a full-time Customer Service Representative to join our local office team and be the voice of the company. If you enjoy helping customers by phone and in person, this is your opportunity to contribute to a trusted community service provider.

You will answer phones, schedule and confirm appointments, enter purchase orders, and process invoices while keeping the office orderly.

Qualifications

• Customer service experience and ability to handle calls.
• Strong computer skills and office software proficiency.
• Ability to work fixed weekday/weekend availability and in-office.
• Willingness to be trained in plumbing/HVAC context.

Responsibilities

• Answer phones and schedule/confirm appointments.
• Enter purchase orders and process invoices.
• Keep the office clean and organized.
• Serve as the voice of the company in person and on the phone.

Skills

Customer service experience

Excellent communication

Interpersonal skills

Phone etiquette

Strong computer skills

Time management

Organization

Plumbing/HVAC knowledge

Job description

Intelligent Service Plumbing, Heating, Cooling, and Drain Cleaning in Mount Prospect, IL is seeking a full-time Customer Service Representative to join our local office team and be the voice of the company. If you enjoy helping customers by phone and in person, this is your opportunity to contribute to a trusted community service provider.

You will answer phones, schedule and confirm appointments, enter purchase orders, and process invoices while keeping the office orderly.