Customer Service Representative

Sila Heating, Cooling, Plumbing, and Electric; Stoneham (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off

Paid holidays

Life and disability insurance

Job summary

Sila Heating, Cooling, Plumbing, and Electric is seeking a friendly, organized Customer Service Representative to handle a busy phone line, solve problems, and ensure each customer feels attended to. You will support dispatchers and technicians, schedule service appointments, and collect accurate data in our systems.

We value our people and offer solid tools, training, and opportunities to grow within the company.

Qualifications

• 1+ years of customer service, call center, or home services experience preferred.
• Excellent phone presence and communication skills.
• Strong organization and attention to detail.

Responsibilities

• Answer incoming calls and provide a professional, friendly customer experience.
• Schedule service appointments and gather accurate customer information.
• Listen to customer concerns and ask the right questions to understand needs.
• Handle multiple calls, tasks, and priorities in a fast-paced environment.
• Follow up with customers as needed.
• Identify opportunities for additional services and maintenance plans.
• Enter and maintain accurate customer information in company systems.
• Communicate with dispatchers, technicians, and other team members.

Skills

Customer service

Phone handling

Multi-tasking

Problem solving

Attention to detail

Team player

Basic computer skills

Service Titan experience

Tools

Service Titan

Job description

Sila Heating, Cooling, Plumbing, and Electric

Customer Service Representative

Posted 27 days ago Full Time

Sila Heating, Cooling, Plumbing, and Electric

Tired of being just another tech on the schedule? Come work somewhere that actually values what you bring to the table.

At Sila Boston, we take care of our people, invest in great tools and training, and give our techs real opportunities to grow and make great money. You’ll have steady work, a strong team behind you, and the resources of a growing company — without losing that local team feel.

If you’re good at what you do and want to work with good people who appreciate it, come see why Sila Boston is a great place to build your career.

Job Description

We are looking for a friendly, organized Customer Service Representative who can handle a busy phone, solve problems, and make sure every customer feels taken care of.

Job Duties

• Answer incoming calls and provide a professional, friendly customer experience
• Schedule service appointments and gather accurate customer information
• Listen to customer concerns and ask the right questions to understand their needs
• Handle multiple calls, tasks, and priorities in a fast-paced environment
• Follow up with customers as needed
• Identify opportunities for additional services and maintenance plans
• Enter and maintain accurate customer information in company systems
• Communicate with dispatchers, technicians, and other team members
• Handle customer concerns calmly and professionally
• Assist with administrative tasks and special projects as needed

Skills & Experience

• 1+ years of customer service, call center, or home services experience preferred
• Excellent phone presence and communication skills
• Strong organization and attention to detail
• Ability to multitask and prioritize in a busy environment
• Comfortable handling upset or frustrated customers
• Basic computer proficiency and ability to learn new software quickly
• Dependable, positive, and team-oriented
• HVAC, plumbing, electrical, or Service Titan experience is a plus

What Success Looks Like

• Shows up ready to work and follows through on commitments
• Takes pride in quality work and attention to detail
• Communicates clearly with customers and teammates
• Works safely and follows established processes
• Takes ownership, solves problems, and is willing to keep learning
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Company-paid life and disability insurance
• Paid training and professional development
• Opportunities for career growth and advancement

#SG&A

Customer Service Representative

Applying to

Sila Heating, Cooling, Plumbing, and Electric