Customer Service Pro — Home Improvement Store

Lowe's Companies, Inc.; Mount Vernon (OH); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Health insurance

Tuition assistance

Company 401(k)

Employee Stock Purchase Program

Associate Discount 10%

Track to the Trades program

Job summary

Lowe's Companies, Inc. in Mount Vernon, OH is seeking a part-time Customer Service Associate to welcome customers and help them find products for home improvement. You will answer questions, locate merchandise, process orders, and support other duties as needed.

You will spend time assisting customers across departments, with cross-training opportunities and a focus on delivering excellent service in a dynamic retail environment.

Qualifications

• 6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smartphones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Computer literacy

Basic math

Retail technology experience

Bi-lingual skills

Job description

Lowe's Companies, Inc. in Mount Vernon, OH is seeking a part-time Customer Service Associate to welcome customers and help them find products for home improvement. You will answer questions, locate merchandise, process orders, and support other duties as needed.

You will spend time assisting customers across departments, with cross-training opportunities and a focus on delivering excellent service in a dynamic retail environment.