Customer Service Pro - Home Improvement & Benefits

Lowe's; Wilson (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance

401(k) matching

Employee Stock Purchase Program

Associate Discount

Track to the Trades program

Job summary

Lowe's is hiring a Customer Service Associate in North Carolina. You will welcome customers, help them locate products, and provide friendly service while supporting store operations and merchandising tasks.

This role involves assisting in multiple departments and may include stocking, checking out customers, and processing orders. The position emphasizes customer-facing interactions, basic computer and mobile device use, and the ability to stand for long periods.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Computer literacy

Communication

Teamwork

Multitasking

Tools

Point-of-Sale systems

Smartphone/Tablet use

Job description

Lowe's is hiring a Customer Service Associate in North Carolina. You will welcome customers, help them locate products, and provide friendly service while supporting store operations and merchandising tasks.

This role involves assisting in multiple departments and may include stocking, checking out customers, and processing orders. The position emphasizes customer-facing interactions, basic computer and mobile device use, and the ability to stand for long periods.