Customer Service Pro — Home Improvement Retail

Lowe's; Fairfax (VA); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) match

Employee stock purchase plan

Associate discount

Track to the Trades program

Job summary

Lowe’s is seeking a Customer Service Associate to welcome customers, help them find products, and provide friendly, professional service in our store. You’ll assist with locating items, stocking, and processing orders while collaborating across departments to ensure top-notch service.

The role supports a diverse customer base, offers part-time scheduling, and opportunities to grow through bilingual or trade-certification paths. We value teamwork and customer care.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer literacy

Retail tech

Customer service

Bilingual

Job description

Lowe’s is seeking a Customer Service Associate to welcome customers, help them find products, and provide friendly, professional service in our store. You’ll assist with locating items, stocking, and processing orders while collaborating across departments to ensure top-notch service.

The role supports a diverse customer base, offers part-time scheduling, and opportunities to grow through bilingual or trade-certification paths. We value teamwork and customer care.