Customer Service Pro — Home Improvement Help & Discounts

Lowe's Companies, Inc.; Roxboro (NC); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Health insurance

Tuition assistance program

401(k) with company match

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe's Companies, Inc. is seeking a part-time Customer Service Associate in the Roxboro, NC area. You will welcome customers, help them find products, and ensure a positive shopping experience while assisting with questions and checkout processes.

The role emphasizes attentive service, merchandise upkeep, and cross-training across departments to meet customer needs and store goals. Bilingual abilities are considered a plus.

Qualifications

• 6 months experience using a computer (inputting, accessing, modifying, or outputting information).
• 6 months experience using common retail technology, such as smartphones and tablets.
• Reading, writing and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Communication

Multitasking

Problem solving

Bi-lingual skills

Job description

Lowe's Companies, Inc. is seeking a part-time Customer Service Associate in the Roxboro, NC area. You will welcome customers, help them find products, and ensure a positive shopping experience while assisting with questions and checkout processes.

The role emphasizes attentive service, merchandise upkeep, and cross-training across departments to meet customer needs and store goals. Bilingual abilities are considered a plus.