Customer Service & Home Improvement Specialist

Lowe's; North Carolina; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

Company-matching 401(k)

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe's is seeking a Customer Service Associate in North Carolina to welcome customers, help them find products, and ensure their shopping experience is smooth. You will assist with locating merchandise, load items when needed, and consistently deliver friendly service throughout your shift.

Daily tasks include answering questions, stocking shelves, processing orders, and potentially training in other departments to support the best customer experience.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer skills

Retail tech

Basic math

Stamina

Lifting 25 lbs

Tools

Point-of-sale systems

Job description

Lowe's is seeking a Customer Service Associate in North Carolina to welcome customers, help them find products, and ensure their shopping experience is smooth. You will assist with locating merchandise, load items when needed, and consistently deliver friendly service throughout your shift.

Daily tasks include answering questions, stocking shelves, processing orders, and potentially training in other departments to support the best customer experience.