Customer Service Pro: Home Improvement Growth & Benefits

Lowe's Companies, Inc.; Gastonia (NC); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) match

Employee discount

Track to the Trades

Job summary

Lowe’s is hiring a Customer Service Associate to blend friendly service with genuine care, helping customers feel comfortable while shopping for home improvement essentials.

You’ll welcome customers, help them find items, answer questions, stock shelves, and support multiple departments. This role offers a part-time schedule, potential for growth, and a broad benefits program including health insurance, tuition assistance, a 401(k) with company match, and an employee discount.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer literacy

Retail tech familiarity

Basic math

Physical stamina

Lifting 25 lbs

Job description

Lowe’s is hiring a Customer Service Associate to blend friendly service with genuine care, helping customers feel comfortable while shopping for home improvement essentials.

You’ll welcome customers, help them find items, answer questions, stock shelves, and support multiple departments. This role offers a part-time schedule, potential for growth, and a broad benefits program including health insurance, tuition assistance, a 401(k) with company match, and an employee discount.