Customer Service Pro — Home Improvement & Growth

Lowe's; Erie (Erie County); On-site; USD 18,000 - 23,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

401(k) company match

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe's in Erie, PA is seeking a Customer Service Associate to greet customers and help them find home improvement products. You’ll assist across departments, answer questions, and ensure customers leave satisfied with their purchases.

This role requires basic computer use, ability to stand for long periods, and lifting up to 25 pounds. Prior retail experience and bilingual skills are a plus; Lowe's offers growth opportunities and benefits.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Retail tech

Bi-lingual

Job description

Lowe's in Erie, PA is seeking a Customer Service Associate to greet customers and help them find home improvement products. You’ll assist across departments, answer questions, and ensure customers leave satisfied with their purchases.

This role requires basic computer use, ability to stand for long periods, and lifting up to 25 pounds. Prior retail experience and bilingual skills are a plus; Lowe's offers growth opportunities and benefits.