Customer Service Pro: Help Guests, Inspect Gear, Earn Bonus

U-Haul; Falls Church (VA); On-site; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Vacation and sick days

Life insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Job summary

U-Haul is seeking a Customer Service Representative to be the face of our exceptional service. You will assist customers, manage equipment with U-Scan technology, and help move and hook up trucks and trailers.

Certification opportunities are offered for propane and forklift, with continuous training through U-Haul University. Eligible candidates should have a valid driver’s license and a high school diploma or equivalent.

Qualifications

• Valid driver’s license with a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Participate in ongoing continuous U-Haul education through U-Haul University.

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative to be the face of our exceptional service. You will assist customers, manage equipment with U-Scan technology, and help move and hook up trucks and trailers.

Certification opportunities are offered for propane and forklift, with continuous training through U-Haul University. Eligible candidates should have a valid driver’s license and a high school diploma or equivalent.