Customer Service Pro - Growth Path & Benefits

APFSC; Laguna Hills (CA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Paid Time Off

Employee ASC discount club card

401k and Health Insurance

Job summary

A financial services nonprofit in Laguna Hills is seeking a Customer Service Representative to provide outstanding support to clients. Responsibilities include managing client accounts, addressing inquiries, and ensuring a positive customer experience. Ideal candidates should possess strong communication skills and the ability to handle pressure effectively. Competitive compensation starts at $20/hour, with a pay range of $20-$25/hour based on experience. This position is full-time, Monday to Friday, with training provided.

Qualifications

• 1-2 years experience as a Customer Service Representative or in a similar role preferred.
• Bilingual in Spanish/English strongly preferred.

Responsibilities

• Serve as main point of contact for clients enrolled in the Debt Management Program.
• Maintain accounts by following up with clients on missing forms and payment information.
• Receive a high volume of inbound calls and emails.

Skills

Excellent phone and verbal communication skills

Ability to work well under pressure

Highly organized with prioritization skills

Education

High school diploma/GED

Tools

Customer management software

Job description

A financial services nonprofit in Laguna Hills is seeking a Customer Service Representative to provide outstanding support to clients. Responsibilities include managing client accounts, addressing inquiries, and ensuring a positive customer experience. Ideal candidates should possess strong communication skills and the ability to handle pressure effectively. Competitive compensation starts at $20/hour, with a pay range of $20-$25/hour based on experience. This position is full-time, Monday to Friday, with training provided.