Customer Service Specialist — Training & Growth

Ccffamilyofbrands; Oakland (CA); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Paid on-the-job training

401(k) retirement plan with company match

Paid time off starting at 12 days per year

Comprehensive medical insurance options

Access to mental health resources

Job summary

Ccffamilyofbrands is seeking a Customer Service Representative (CSR) in Oakland, CA. In this role, you will help customers access financial solutions and provide exceptional service. The position offers a salary of $21.00 per hour and various benefits including paid training, educational reimbursement, and a comprehensive health insurance plan.

You will be responsible for managing customer transactions, building relationships, and ensuring compliance with company policies. This position requires excellent communication skills and attention to detail.

Qualifications

• Must be at least 18 years of age.
• Background check required.
• Ability to meet physical demands, including standing for long periods.

Responsibilities

• Connect with customers to cultivate lasting relationships.
• Process customer transactions accurately.
• Assist in customer account management and collections.

Skills

Excellent verbal and written communication skills

Meticulous attention to detail

Proficiency in using phones and POS systems

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

Microsoft Office

Point of Sale (POS) system

Job description

Ccffamilyofbrands is seeking a Customer Service Representative (CSR) in Oakland, CA. In this role, you will help customers access financial solutions and provide exceptional service. The position offers a salary of $21.00 per hour and various benefits including paid training, educational reimbursement, and a comprehensive health insurance plan.

You will be responsible for managing customer transactions, building relationships, and ensuring compliance with company policies. This position requires excellent communication skills and attention to detail.