Customer Service Pro: Growth & Home Improvement Help

Lowe's; Wichita Falls (TX); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k) and Employee/ص

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe’s is seeking a Customer Service Associate to welcome customers, help them find products, and provide friendly service in-store. You will engage with customers throughout the day, assist with locating merchandise, and ensure needs are met, working across departments as needed.

The role emphasizes listening to customers, answering questions, and maintaining organized merchandise, with potential for cross-training and growth within the store’s various departments.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
• Bi-lingual skills (preferred)
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials) (preferred)

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Communication

Computer literacy

Retail technology

Tools

POS systems

Retail software

Job description

Lowe’s is seeking a Customer Service Associate to welcome customers, help them find products, and provide friendly service in-store. You will engage with customers throughout the day, assist with locating merchandise, and ensure needs are met, working across departments as needed.

The role emphasizes listening to customers, answering questions, and maintaining organized merchandise, with potential for cross-training and growth within the store’s various departments.