Patient Experience Specialist

San Juan Regional Medical Center; Farmington (NM); On-site; USD 30,000 - 42,000; Full time

Job summary

San Juan Regional Medical Center is seeking a Customer Service Representative to serve as the liaison between patients and clinical staff, delivering courteous, efficient service and maintaining a positive tone in every encounter.

The CSR coordinates patient interactions, manages data entry, and supports referrals and patient billing, while upholding the organization’s Service Standards and collaborative culture.

Qualifications

• High school diploma or GED required.
• Preferred: prior receptionist, clerical, or secretarial experience.

Responsibilities

• Consistently exceeds customer service expectations.
• Strong data entry and computer skills.
• Supports obtaining referrals and authorizations, and handles billing and coding as needed.
• Follows policy and procedures.
• Builds productive interpersonal relationships in every encounter.
• Demonstrates teamwork and active department participation.
• Implements Service Standards: Safety, Courtesy, Effectiveness, Stewardship.
• Other duties as assigned.

Skills

Customer service

Data entry

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

San Juan Regional Medical Center is seeking a Customer Service Representative to serve as the liaison between patients and clinical staff, delivering courteous, efficient service and maintaining a positive tone in every encounter.

The CSR coordinates patient interactions, manages data entry, and supports referrals and patient billing, while upholding the organization’s Service Standards and collaborative culture.