Customer Service Pro — Growth & Flexible Scheduling

Luminasadvisors; Long Beach (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Health & wellness

Paid time off

Career growth

Workplace perks

Job summary

Luminasadvisors is seeking a Customer Service Representative to act as the primary contact for customers, resolving inquiries, guiding product and service information, and delivering exceptional service to ensure satisfaction and loyalty.

The role requires a customer-first mindset, excellent communication, and the ability to handle multiple interactions in a fast-paced environment. On-site opportunities and potential for growth are available within the company.

Qualifications

• Communication skills, both verbal and written, with active listening
• Ability to troubleshoot and resolve issues under pressure
• Customer-first mindset with empathy and patience
• Familiarity with CRM and help desk tools
• Ability to manage multiple interactions and admin tasks simultaneously
• High school diploma or equivalent; associate/bachelor’s preferred

Responsibilities

• Handle customer inquiries via phone, email, chat, or in person with professionalism and empathy
• Identify customer needs, troubleshoot issues, resolve complaints efficiently
• Process orders, manage customer accounts, update contact information, and handle returns or billing adjustments
• Maintain deep product knowledge to provide accurate information and recommendations
• Document customer interactions and feedback in the CRM/database
• Share recurring feedback with team leads to improve processes and satisfaction

Skills

Communication

Problem-solving

Empathy and patience

Tech-savvy

Multitasking

Experience in customer service

Education

High school diploma or equivalent

Associate or Bachelor’s degree preferred

Tools

CRM systems

Help desk software

Microsoft Office

Google Workspace

Job description

Luminasadvisors is seeking a Customer Service Representative to act as the primary contact for customers, resolving inquiries, guiding product and service information, and delivering exceptional service to ensure satisfaction and loyalty.

The role requires a customer-first mindset, excellent communication, and the ability to handle multiple interactions in a fast-paced environment. On-site opportunities and potential for growth are available within the company.