Customer Service Pro | Great Benefits & Growth

Raymour-; East Hanover (NJ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid vacation and holidays

Health Savings Account

Flexible Spending Account

Training & development

Tuition reimbursement

Merchandise discount

Short & long term disability

Life insurance

Specific disease insurance

Job summary

Raymour & Flanigan is seeking a Customer Service Representative at the East Hanover showroom. The role requires coordinating deliveries, managing payments, and addressing customer questions to improve the shopping experience. You will work both independently and in a small team to support our customer-focused mission.

The position entails a 40-hour weekly schedule that includes weekends, with an hourly wage range of $17–$23 and a comprehensive benefits package.

Qualifications

• Consistently provide genuine, friendly, personable and professional service.
• Effective communication, interpersonal and organizational skills in person and on the phone.
• Excellent listening skills and ability to multi-task in a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations teams to advocate for customers.
• Flexibility to work a retail schedule including days, nights, weekends, holidays and events.

Responsibilities

• Bridge the gap between customers' dreams and reality by scheduling deliveries and handling payments.
• Assist customers with questions and concerns to enhance their shopping experience.
• Work independently and in small teams to support the company vision.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Active listening

Escalation resolution

Flexibility with schedule

Job description

Raymour & Flanigan is seeking a Customer Service Representative at the East Hanover showroom. The role requires coordinating deliveries, managing payments, and addressing customer questions to improve the shopping experience. You will work both independently and in a small team to support our customer-focused mission.

The position entails a 40-hour weekly schedule that includes weekends, with an hourly wage range of $17–$23 and a comprehensive benefits package.