Customer Service Representative

Raymour-; East Hanover (NJ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid vacation and holidays

Health Savings Account

Flexible Spending Account

Training & development

Tuition reimbursement

Merchandise discount

Short & long term disability

Life insurance

Specific disease insurance

Job summary

Raymour & Flanigan is seeking a Customer Service Representative at the East Hanover showroom. The role requires coordinating deliveries, managing payments, and addressing customer questions to improve the shopping experience. You will work both independently and in a small team to support our customer-focused mission.

The position entails a 40-hour weekly schedule that includes weekends, with an hourly wage range of $17–$23 and a comprehensive benefits package.

Qualifications

• Consistently provide genuine, friendly, personable and professional service.
• Effective communication, interpersonal and organizational skills in person and on the phone.
• Excellent listening skills and ability to multi-task in a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations teams to advocate for customers.
• Flexibility to work a retail schedule including days, nights, weekends, holidays and events.

Responsibilities

• Bridge the gap between customers' dreams and reality by scheduling deliveries and handling payments.
• Assist customers with questions and concerns to enhance their shopping experience.
• Work independently and in small teams to support the company vision.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Active listening

Escalation resolution

Flexibility with schedule

Job description

With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!

Customer Service Representative

Schedule needed: 40 hours per week to include weekends

What you\'ll do:

As a Customer Service Representative, you will play an important role in the lifecycle of every customers\' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

What we need from you is:

• Consistently to provide genuine, friendly, personable and professional service.
• Effective communication, interpersonal and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer\'s concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

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Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.

Raymour & Flanigan proudly supports a drug and smoke free work environment. ip Management)

Location

East Hanover Showroom-EHAN

Wage Range

$17 - $23 Hourly

Raymour & Flanigan offers competitive compensation and a comprehensive benefits package:

• Excellent Health, Dental & Vision Coverage
• 401(k) with a Company Match
• Paid Vacation and Holidays
• Health Savings Account
• Flexible Spending Account
• Training and Development
• Tuition Reimbursement Program
• Generous Merchandise Discount
• Short & Long Term Disability
• Group Life Insurance
• Specified Disease Insurance

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