Customer Service Pro for Tools & Parts – Mon-Fri Shift

Stanley Black & Decker, Inc.; Woodside (NY); On-site; USD 57,308,000 - 65,904,000; Full time

Benefits offered by this job

Medical & dental benefits

401(k) & stock purchase plan

Paid time off

Job summary

Stanley Black & Decker, Inc. is seeking a DeWALT Customer Service Representative in Queens, NY. The role involves handling pricing, cataloging items, answering questions, and driving sales both on the counter and by phone.

You’ll assist with product applications and issue resolution, with a Monday–Friday full-time schedule and potential additional hours. The position emphasizes strong customer service, integrity, and the ability to work with limited supervision, using Microsoft Office tools for

Qualifications

• Experience in a customer-facing Retail/Service environment.
• Bilingual proficiency preferred.
• Mon-Fri full-time schedule with additional hours as needed.

Responsibilities

• Handle pricing, catalog items by number and description, verify quantity and extend items on orders.
• Answer product/service questions to attract customers and drive sales.
• Perform customer sales/service at the counter and via phone.
• Advise on product applications, features, benefits, and maintenance; promote services and products.
• Resolve customer issues by clarifying complaints, identifying causes, and expediting solutions.

Skills

Pricing

Sales

Customer service

Product knowledge

Problem solving

Excel

PowerPoint

Word

Outlook

Tools

Excel

PowerPoint

Word

Outlook

Job description

Stanley Black & Decker, Inc. is seeking a DeWALT Customer Service Representative in Queens, NY. The role involves handling pricing, cataloging items, answering questions, and driving sales both on the counter and by phone.

You’ll assist with product applications and issue resolution, with a Monday–Friday full-time schedule and potential additional hours. The position emphasizes strong customer service, integrity, and the ability to work with limited supervision, using Microsoft Office tools for