Customer Service Representative M-F 8am-5pm $20-$23/hr

3M HEALTHCARE; Fort Lauderdale (FL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Wellness program

Disability insurance

401(k)

Employee Stock Purchase Plan

Paid time off

Discounts on tools

Job summary

Stanley Black & Decker seeks a Customer Service Representative in Miami, FL to handle pricing, catalog item identification, and order accuracy while engaging customers at the counter and by phone.

The role emphasizes product knowledge, service excellence, and cross‑selling, with a focus on integrity and dependable performance in a fast‑paced retail/service environment. Strong MS Office skills are required.

Qualifications

• Availability to work Monday through Friday full‑time, with additional hours as needed to meet customer demands.
• Bilingual proficiency preferred.
• Experience reading schematics and determining parts for specific tool repairs.
• Experience in a customer‑facing role within a retail/service environment.
• A high degree of integrity, accountability, dependability, and reliability.
• Superior customer service and salesmanship skills.
• Excellent proficiency in Microsoft applications (Excel, Power Point, Word, Outlook).

Responsibilities

• Handle pricing, identify items by catalog number and description, verify quantity, and extend items on customer orders.
• Attract potential customers by answering product and service questions, drive incremental sales, and suggest other products and services.
• Conduct customer sales and service both at the counter and via phone.
• Provide product application, features, benefits, and proper handling and maintenance guidance.
• Make sales of services, programs, and products to customers.
• Resolve product or service problems: clarify complaints, determine causes, select and explain solutions, expedite corrections or adjustments, and follow up to ensure resolution.

Skills

Customer service

Retail experience

Sales

Bilingual

Parts identification

Listening & communication

Tools

Microsoft Office

Excel

PowerPoint

Word

Outlook

Job description

Customer Service Representative

Location: Miami, FL, United States.

Responsibilities

• Handle pricing, identify items by catalog number and description, verify quantity, and extend items on customer orders.
• Attract potential customers by answering product and service questions, drive incremental sales, and suggest other products and services.
• Conduct customer sales and service both at the counter and via phone.
• Provide product application, features, benefits, and proper handling and maintenance guidance.
• Make sales of services, programs, and products to customers.
• Resolve product or service problems: clarify complaints, determine causes, select and explain solutions, expedite corrections or adjustments, and follow up to ensure resolution.

Qualifications

• Availability to work Monday through Friday full‑time, with additional hours as needed to meet customer demands.
• Bilingual proficiency preferred.
• Experience reading schematics and determining parts for specific tool repairs.
• Experience in a customer‑facing role within a retail/service environment.
• A high degree of integrity, accountability, dependability, and reliability.
• Superior customer service and salesmanship skills.
• Excellent proficiency in Microsoft applications (Excel, Power Point, Word, Outlook).

Benefits

A competitive salary and a comprehensive benefits plan including medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, tuition reimbursement, and discounts on Stanley‑Black & Decker tools and partner programs.

EEO Statement

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827‑3923 or at [e-mail]. Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password. Know Your Rights: Workplace discrimination is illegal (eeoc.gov).