Customer Service Pro - Flexible Schedule & Tuition Support

Tax-Partners; Paducah (KY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Flexible Schedule

Life Insurance

Career Growth Opportunities

Tuition Reimbursement

paid training

Bonus

appreciation lunch

home and work Balance

Fun & Friendly Co-workers

Job summary

Insurance Partners of Kentucky in Wickliffe, KY is seeking a Customer Service Representative to serve as the essential link between clients and the company, delivering friendly, professional support in person.

This on-site role offers a dynamic team environment with opportunities to grow and a welcoming workplace where your contributions are valued. Strong communication and problem-solving focus will help you assist clients with insurance products and services.

Qualifications

• Experience: Previous experience in customer service or a related field is strongly preferred.
• Communication Skills: Strong verbal and written communication skills are essential for effective interaction with clients and team members.
• Problem Solving: Ability to think on your feet and provide solutions to customer inquiries and issues competently.
• Customer Focused: A genuine desire to help and support customers, ensuring outstanding service satisfaction.
• Detail-Oriented: Keen attention to detail to accurately process and document customer information.
• Adaptability: Willingness to adapt to changing processes and environments within the office setting.
• Technological Proficiency: Basic understanding of computer systems and office software to handle routine tasks efficiently.

Responsibilities

• Client Interaction: Promptly respond to customer inquiries and provide detailed information about our insurance products and services.
• Problem Resolution: Resolve customer complaints by clarifying issues and escalating concerns when necessary.
• Account Management: Maintain updated records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Service Excellence: Consistently deliver a high level of customer service to enhance client satisfaction and promote loyalty.
• Team Collaboration: Work closely with other team members to provide a smooth and efficient customer experience.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Attention to detail

Adaptability

Office software

Job description

Insurance Partners of Kentucky in Wickliffe, KY is seeking a Customer Service Representative to serve as the essential link between clients and the company, delivering friendly, professional support in person.

This on-site role offers a dynamic team environment with opportunities to grow and a welcoming workplace where your contributions are valued. Strong communication and problem-solving focus will help you assist clients with insurance products and services.