Customer Service & Order Coordinator — Feed Solutions

Belstra; De Motte (IN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Insurance benefits

Retirement plan

Earned time off

Clothing allowance

Paid holidays

Job summary

Belstra Milling Company in De Motte, IN is seeking a detail-oriented, customer-focused team member to help entry feed orders, answer questions, and coordinate with fulfillment and production to ensure timely delivery. You will respond to calls and emails, provide quotes, schedule shipments with logistics partners, and maintain accuracy and confidentiality while supporting the customer service team.

This role offers competitive wages, benefits, and paid holidays in a Safe Feed/Safe Food

Qualifications

• High School Diploma or G.E.D. required.
• Associate degree or relevant certificate preferred.
• Customer service experience preferred.
• Agriculture background preferred.

Responsibilities

• Receive customer orders via multiple channels.
• Respond to phone calls and emails about feed orders or quotes.
• Address customer issues and delays promptly.
• Enter orders into the company feed manufacturing system and organize delivery board.
• Maintain accuracy and honesty in all job functions.
• Lead the team in resolving complex customer issues.
• Support the customer service team.
• Maintain confidentiality of sensitive information.
• Contact customers about feed issues or delays.
• Provide freight quotes through various shipping platforms.
• Coordinate shipments with outside logistics partners (UPS, LTL, FTL).

Skills

multitask

problem solving

telephone etiquette

time management

attention to detail

communication

team player

Education

High School Diploma or GED

Associate degree or certificate preferred

Customer service experience preferred

Agriculture background preferred

Job description

Belstra Milling Company in De Motte, IN is seeking a detail-oriented, customer-focused team member to help entry feed orders, answer questions, and coordinate with fulfillment and production to ensure timely delivery. You will respond to calls and emails, provide quotes, schedule shipments with logistics partners, and maintain accuracy and confidentiality while supporting the customer service team.

This role offers competitive wages, benefits, and paid holidays in a Safe Feed/Safe Food