Customer Service Representative

Stutsmans; Hills (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401K Retirement Plan

Paid Time Off

Tuition Reimbursement

Job summary

Eldon C. Stutsman, Inc. is hiring a Customer Service Representative to support our feed ingredients division at the Hills, Iowa location. The role involves processing orders received by mail, fax, phone or in person and providing knowledgeable solutions to customers.

You will work as part of our feed ingredients team on site, handling pricing, order accuracy, and coordination with purchasing, sales, shipping and warehouse teams to ensure timely delivery and customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• Experience in agricultural, transportation or logistics industries preferred but not required.
• Excellent professional communication skills with customers.
• Proficient in Microsoft Office; Excel, Word and Teams.
• ERP/SAP experience preferred but not required.

Responsibilities

• Answer customer calls and provide pricing, shipping dates, back-order information and delays to customers.
• Edit orders for price/product discrepancies.
• Prepare order documents and calculate total costs.
• Process documents like bills of lading and verify order accuracy.
• Monitor inventory levels and communicate with stock control.
• Route and follow up on orders to ensure delivery by requested dates.
• Suggest substitutions and upsell relevant products; telemarket promotions.
• Collaborate with sales, shipping, and administrative staff to assist customers.

Skills

Communication

Teamwork

Time management

Problem solving

Education

High school diploma

Tools

Microsoft Office

Excel

Word

Teams

SAP

Job description

Regardless if you like working with your hands, conquering the open road or crunching numbers, you can find a home in one of Stutsman’s eight divisions with facilities in Linn, Johnson, and Washington counties. The fourth-generation, family-owned company’s diversity provides a wide array of career opportunities for all skill sets; no agricultural background or experience needed to succeed.

Position:Customer Service Representative

Location: Hills, IA

Job Id:209

# of Openings:1

Customer Service Representative

Eldon C. Stutsman, Inc.is hiring for aCustomer Service Representative to support our feed ingredients division on site, daily at the Hills, Iowa location.
Who We Are
We’re more than just a family-owned business. We’re built on service, challenged to exceed expectations, and driven to serve our customers for success. Within our eight divisions, you’ll find a diverse offering of career opportunities for every interest and skillset. Our 300+ employees have extensive experience in agronomy services, manure handling equipment, feed ingredient distribution, transportation, logistics, precision & application equipment, wholesale hose and valve products, and grain handling equipment. We are an organization that is committed to giving back to the communities we serve, celebrating our employees in their successes, dedication to our company values, and enabling further education for career advancement.As practices, equipment, and technology continue to advance and shift, we can guarantee our tradition of serving for success remains the same; just as it has since 1934.

About the Job

As the Customer Service Representative, you will work as part of our feed ingredients team to provide knowledgeable solutions and build strong relationships with our customers. The Customer Service Representative is responsible for processing orders for materials or merchandise received by mail, fax, telephone or personally from a customer or company.

Responsibilities

• Receives customer calls, informs customer of unit prices, shipping date, communications of back orders, anticipated delays and any additional information the customer may need
• Edits orders received for price and product discrepancies
• Writes or types order form, or enters data into computer, to determine total cost for customer
• Prepares documents such as bill of lading
• Reviews completed orders for errors or omissions
• Records or files copy of orders received according to expected delivery date
• Monitor customer credit limits
• Checks inventory control and notifies stock control departments of orders that would deplete stock
• Routes orders to departments for filling and follows up on orders to ensure delivery by specified dates
• Computes price, discount, and shipping charges
• Receives and checks customer complaints
• Confers with purchasing, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments
• Attempts to sell complimentary items and substitute products to customers
• Telemarketing customers with promotions, market change, delivery information
• Compiles statistics and prepares various reports for management
• Assists Territory Sales Managers with requests for information and/or telemarketing
• Consults with sales, technical, shipping, and/or administrative staff by calling or emailing to advise customers
• Maintains clean, safe working environment
• Other duties as assigned

Requirements

• High school diploma or demonstrated experience or combination of education and work experience
• Experience in the agricultural, transportation or logistics industries is preferred but not required
• Excellent professional communication skills, including in person, over the phone, and via email
• Proficient in Microsoft Office including Microsoft Excel, Word and Teams
• Experience with the ERP, SAP is preferred but not required
• Ability to keep an organized email and electronic filing system
• Strong problem-solving skills with the ability to communicate reasoning
• Work well in a collaborative team environment, while exhibiting effective social and interpersonal communication skills
• Effective time management skills and the ability to prioritize work tasks
• Possesses the ability to find innovative solutions to problems
• Ability to be adaptable and flexible as it relates to changing business surroundings
• Must possess and maintain a valid driver’s license
• Occasional duties outside of traditional work hours are required as needed
• Ability to pass a pre-employment drug screen and background investigation
• Self-starter attitude

Benefits:We offer a wide range of employee benefits along with competitive compensation, opportunities for career development, and a dynamic work environment.

• Affordable healthcare coverage for you and your family, including health, dental, and vision insurance
• Flexible Spending Account and Health Savings Account
• Employee Assistance Program
• Long-Term Disability, Short-Term Disability, Basic Life Insurance & Voluntary Life Insurance
• Group Accident, Hospital Indemnity, Cancer and Critical Illness coverage
• Casual dress, with company provided stipend for logo wear
• Tuition Reimbursement Program, including training and seminars for professional development
• 401K Retirement Plan & Profit Sharing
• Bereavement Policy
• Employee Recognition Program, including peer nominated awards and monthly all company lunches
• Paid Time Off, including vacation & sick time, paid holidays, jury duty PTO, and paid time to volunteer in your community

Eldon C. Stutsman, Inc. is an Equal Opportunity Employer and is committed to providing all qualified candidates an equal chance to gain employment, free of discrimination and harassment.