Customer Service Representative

Eldon C. Stutsman, Inc.; Hills (IA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401K retirement plan

Paid time off

Tuition reimbursement

Employee assistance program

Logo wear stipend

Flexible Spending Account

Vision and dental coverage

Job summary

Eldon C. Stutsman, Inc. in Hills, IA is seeking a Customer Service Representative to support our feed ingredients team on site. You will process orders received by mail, fax, phone or in person and build strong relationships with customers.

The role requires solid communication, data entry accuracy, and comfort with Microsoft Office and ERP systems. You will collaborate with logistics, purchasing and sales to ensure timely delivery and customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• Experience in agricultural, transportation or logistics industries preferred.
• Excellent professional communication skills, including in person, over the phone, and via email.
• Proficient with Microsoft Office applications (Excel, Word, Teams).

Responsibilities

• Handles customer calls and provides price, shipping date and back-order information.
• Edits orders for pricing and product discrepancies.
• Enters data and prepares documents to determine total cost for customers.
• Monitors credits, coordinates with stock control, and expedites shipments as needed.
• Compiles reports and supports sales staff with information requests.

Skills

Communication skills

Self-starter

Problem-solving

Time management

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Teams

SAP ERP

Job description

Eldon C. Stutsman, Inc. is hiring for a Customer Service Representative to support our feed ingredients division on site, daily at the Hills, Iowa location.

Who We Are

We're more than just a family-owned business. We're built on service, challenged to exceed expectations, and driven to serve our customers for success. Within our eight divisions, you'll find a diverse offering of career opportunities for every interest and skillset. Our 300+ employees have extensive experience in agronomy services, manure handling equipment, feed ingredient distribution, transportation, logistics, precision & application equipment, wholesale hose and valve products, and grain handling equipment. We are an organization that is committed to giving back to the communities we serve, celebrating our employees in their successes, dedication to our company values, and enabling further education for career advancement. As practices, equipment, and technology continue to advance and shift, we can guarantee our tradition of serving for success remains the same; just as it has since 1934.

About The Job

As the Customer Service Representative, you will work as part of our feed ingredients team to provide knowledgeable solutions and build strong relationships with our customers. The Customer Service Representative is responsible for processing orders for materials or merchandise received by mail, fax, telephone or personally from a customer or company.

Responsibilities

• Receives customer calls, informs customer of unit prices, shipping date, communications of back orders, anticipated delays and any additional information the customer may need
• Edits orders received for price and product discrepancies
• Writes or types order form, or enters data into computer, to determine total cost for customer
• Prepares documents such as bill of lading
• Reviews completed orders for errors or omissions
• Records or files copy of orders received according to expected delivery date
• Monitor customer credit limits
• Checks inventory control and notifies stock control departments of orders that would deplete stock
• Routes orders to departments for filling and follows up on orders to ensure delivery by specified dates
• Computes price, discount, and shipping charges
• Receives and checks customer complaints
• Confers with purchasing, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments
• Attempts to sell complimentary items and substitute products to customers
• Telemarketing customers with promotions, market change, delivery information
• Compiles statistics and prepares various reports for management
• Assists Territory Sales Managers with requests for information and/or telemarketing
• Consults with sales, technical, shipping, and/or administrative staff by calling or emailing to advise customers
• Maintains clean, safe working environment
• Other duties as assigned

Requirements

• High school diploma or demonstrated experience or combination of education and work experience
• Experience in the agricultural, transportation or logistics industries is preferred but not required
• Excellent professional communication skills, including in person, over the phone, and via email
• Proficient in Microsoft Office including Microsoft Excel, Word and Teams
• Experience with the ERP, SAP is preferred but not required
• Ability to keep an organized email and electronic filing system
• Self-starter attitude
• Strong problem-solving skills with the ability to communicate reasoning
• Work well in a collaborative team environment, while exhibiting effective social and interpersonal communication skills
• Effective time management skills and the ability to prioritize work tasks
• Possesses the ability to find innovative solutions to problems
• Ability to be adaptable and flexible as it relates to changing business surroundings
• Must possess and maintain a valid driver's license
• Occasional duties outside of traditional work hours are required as needed
• Ability to pass a pre-employment drug screen and background investigation

Benefits

• Affordable healthcare coverage for you and your family, including health, dental, and vision insurance
• Flexible Spending Account and Health Savings Account
• Employee Assistance Program
• Long-Term Disability, Short-Term Disability, Basic Life Insurance & Voluntary Life Insurance
• Group Accident, Hospital Indemnity, Cancer and Critical Illness coverage
• Casual dress, with company provided stipend for logo wear
• Tuition Reimbursement Program, including training and seminars for professional development
• 401K Retirement Plan & Profit Sharing
• Bereavement Policy
• Employee Recognition Program, including peer nominated awards and monthly all company lunches
• Paid Time Off, including vacation & sick time, paid holidays, jury duty PTO, and paid time to volunteer in your community

Eldon C. Stutsman, Inc. is an Equal Opportunity Employer and is committed to providing all qualified candidates an equal chance to gain employment, free of discrimination and harassment.