Customer Service Pro: Drive Satisfaction & Solutions

Grayba; Chesterfield (MO); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan

Medical/Dental/Vision benefits

Paid Vacation & Sick Days

401(k) with company match

Job summary

Graybar is seeking a Customer Service Representative to be a key contact for customers, entering orders and delivering timely, professional support. You will handle calls and written correspondence, ensuring follow-up on all issues and helping with product selection and application.

The role emphasizes upselling Graybar goods, coordinating pricing, expediting, billing and claims, with a 2+ year experience preference and a typical Monday–Friday schedule.

Qualifications

• 2+ years of customer service experience preferred.
• Excellent written and verbal communication skills.
• Ability to remain professional in varied customer situations.

Responsibilities

• Enter orders and handle customer requests.
• Provide product selection and application support.
• Take calls and written correspondence with timely follow-up.
• Sell Graybar goods and services on inbound calls.
• Coordinate pricing, expediting, billing, order maintenance, and claims.

Skills

Communication skills

Customer service

Situational handling

Education

High School diploma

2-year/4-year degree preferred

Job description

Graybar is seeking a Customer Service Representative to be a key contact for customers, entering orders and delivering timely, professional support. You will handle calls and written correspondence, ensuring follow-up on all issues and helping with product selection and application.

The role emphasizes upselling Graybar goods, coordinating pricing, expediting, billing and claims, with a 2+ year experience preference and a typical Monday–Friday schedule.