Client Experience Specialist

Graybar; St. Louis (MO); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Medical, Dental, Vision, and Rx

Life Insurance coverage for you and�.r

Flexible Spending Accounts

Disability Benefits

Profit Sharing Plans

401(k) Savings Plan with company match

Paid Vacation & Sick Days

Paid Holidays

Paid Wellness Day

Volunteer time off

Educational Reimbursement and Career  

Job summary

Graybar is seeking a Customer Service Representative to serve as a key contact for customers, handling orders, requests and providing timely, courteous support.

In This Role You Will manage inbound and outbound calls, assist with product selection and pricing, and coordinate service requests to ensure high customer satisfaction. The role emphasizes professional communication and timely issue resolution.

Qualifications

• 2+ years experience preferred
• High School education
• 2 year or 4 year degree preferred

Responsibilities

• Ensure every customer experience is top notch in quality
• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
• Take an active role in selling Graybar goods and services on inbound calls
• Provide support on product selection and application
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims

Skills

Strong communication

Customer service

Enthusiasm and tact

2+ years experience

Education

High School education

2 year or 4 year degree preferred

Job description

Graybar is seeking a Customer Service Representative to serve as a key contact for customers, handling orders, requests and providing timely, courteous support.

In This Role You Will manage inbound and outbound calls, assist with product selection and pricing, and coordinate service requests to ensure high customer satisfaction. The role emphasizes professional communication and timely issue resolution.