Customer Service Pro — Day 1 Benefits & Growth

Target Specialty Products; Sacramento (CA); On-site; USD 23,000 - 41,000; Full time

Benefits offered by this job

Health benefits including Medical, and

401(k) retirement plan with company-m—

Vacation days & sick days

Company-paid holidays & floatingholid—

Job summary

Target Specialty Products is seeking a motivated Customer Service Representative in California to drive service quality and support the company’s product lines across branch coverage areas. The role focuses on planning, organizing, and promoting products to optimize profit and meet growth objectives, while building strong client relationships for ongoing success.

The successful candidate will handle calls, input orders and drop shipments, manage backorders, and participate in safety training.

Qualifications

• 1-2 years of hands‑on customer support experience.
• Ability to communicate effectively at all levels within the organization.
• Have excellent listening and communication skills.
• Analytical skills and attention to detail.
• Strong knowledge of office applications including Google Suite.
• Ability to multitask and remain calm while working under pressure in a fast paced environment.
• Self‑manage daily tasks and workload.
• Show a high level of personal organizational skills.

Responsibilities

• Answer Customer Calls, provide appropriate assistance.
• Assist RDCs with customer service related questions and returns.
• Assist Customer Service Manager with special projects.
• Input Orders through System.
• Input Drop shipments through System.
• Identify backorders and assist with immediate fulfilment.
• RUP, input all required licence information for customers seeking restricted items.
• Complete Sales Return orders within 48hrs.
• Report product shortages as indicated in the system to the proper warehouses
• Provide all customers,
• Order confirmations and tracking details
• Backorder delivery status
• Status of order
• Status of purchases for material requirements if applicable for Backorder
• AR status, copies of Invoices
• Engage in continued education opportunities regarding product offerings
• Complete all required safety training
• Other duties, as assigned.

Skills

Customer service

Communication

Active listening

Analytical skills

Google Suite

Multitasking

Organization

Education

High School Diploma

1-2 Years Customer Service Experience

Distribution/Warehousing Experience preferred

Tools

Google Suite

Job description

Target Specialty Products is seeking a motivated Customer Service Representative in California to drive service quality and support the company’s product lines across branch coverage areas. The role focuses on planning, organizing, and promoting products to optimize profit and meet growth objectives, while building strong client relationships for ongoing success.

The successful candidate will handle calls, input orders and drop shipments, manage backorders, and participate in safety training.