Customer Service Pro - Auto Center (Growth & Benefits)

Caliber Collision; Burleson (TX); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Weekly pay

Paid vacation

Career growth

Hands-on experience

Job summary

Caliber Collision in Burleson, TX is seeking a Customer Service Representative to greet customers and deliver extraordinary service while coordinating center workload and load-level requests. The role involves liaising with rental car partners to provide seamless service and understanding insurance partner requirements for authorizations and billing.

The successful candidate will navigate multiple software systems, maintain a professional demeanor, and thrive in a fast-paced, collaborative

Qualifications

• Effective verbal and written communication skills.
• Ability to navigate multiple software systems, i.e., Microsoft Office Suite
• Work through competing priorities and adapt easily to a fast-paced environment
• Ability to provide personable, friendly customer service to internal and external customers
• Ability to work in a collaborative environment

Responsibilities

• Greet customers and deliver extraordinary service to internal and external clients.
• Monitor center work volume and recommend load level adjustments as needed.
• Coordinate rental car companies to provide one-stop service.
• Maintain knowledge of insurance partner requirements for authorizations, billing and loads.

Skills

Verbal communication

Written communication

Multi-system use

Prioritization

Team collaboration

Tools

MS Office Suite

Job description

Caliber Collision in Burleson, TX is seeking a Customer Service Representative to greet customers and deliver extraordinary service while coordinating center workload and load-level requests. The role involves liaising with rental car partners to provide seamless service and understanding insurance partner requirements for authorizations and billing.

The successful candidate will navigate multiple software systems, maintain a professional demeanor, and thrive in a fast-paced, collaborative