Customer Service Pro - Call Center & Data-Driven Support

Cubic; Fort Washington (Montgomery County); On-site; USD 23,000 - 26,000; Full time

Job summary

Cubic Transportation Systems in the United States is seeking a Customer Service Representative (CSR) to be the primary contact for customers in a call center environment. The role focuses on delivering excellent service, processing transactions, and ensuring accurate data entry while adhering to company policies and performance metrics.

Responsibilities include answering calls promptly, handling payments and refunds, documenting interactions, troubleshooting issues, and guiding customers on

Qualifications

• High school diploma or equivalent required.
• Customer service experience in call center/high-volume settings preferred.
• Strong communication and interpersonal skills.
• Proficient with computer systems and data entry; CRM experience is a plus.
• Ability to work extended hours, weekends or holidays.

Responsibilities

• Respond to incoming customer calls promptly and courteously.
• Process payments, refunds and account updates accurately.
• Document interactions and transactions in the system to maintain data integrity.
• Troubleshoot issues and escalate complex cases as needed.
• Provide information on products, fare media, and services.
• Ensure compliance with policies and regulatory requirements.
• Meet KPIs like call handling time and first-call resolution.

Skills

Customer service

Communication

Data entry

CRM experience

Call center software

Education

High school diploma or equivalent

Tools

CRM systems

Call center software

Job description

Cubic Transportation Systems in the United States is seeking a Customer Service Representative (CSR) to be the primary contact for customers in a call center environment. The role focuses on delivering excellent service, processing transactions, and ensuring accurate data entry while adhering to company policies and performance metrics.

Responsibilities include answering calls promptly, handling payments and refunds, documenting interactions, troubleshooting issues, and guiding customers on