Customer Service Rep

Alliance Door Products, LLC; United States; On-site; USD 63,039,000 - 80,231,000; Full time

Job summary

Alliance Door Products, LLC is seeking a Customer Service Representative to join our team in a fast-paced, office-based role. The position emphasizes professional customer interactions, accurate order processing, and timely responses to inquiries in a building materials environment.

Candidates should have at least two years of customer service experience, excellent written and verbal communication, and proficiency with Outlook, Word, and Excel.

Qualifications

• At least two years of experience in a customer service oriented office environment.
• Familiarity with the millwork industry or building industry preferred.
• Strong written and verbal communication skills.
• Proficiency with Outlook, Word and Excel.

Responsibilities

• Represent the company in a trustworthy, professional manner in all customer interactions.
• Serve as the primary customer contact and address needs and concerns promptly.
• Process calls, information requests, orders, delays, backorders, and track statuses.
• Enter orders for basic stocked products and follow up on quotations.
• Collaborate with team to exceed customer expectations and support growth.
• Work independently in a fast-paced environment with minimal supervision.

Skills

Customer service

Communication

Tools

Outlook

Word

Excel

Job description

Customer Service Representative The building materials industry is a trade that offers long term stability and career growth opportunities Alliance Door Products is a community of caring and motivated professionals

SCHEDULE

Monday Friday Full time 730am 430pm

RESPONSIBILITIES

Conduct oneself with the highest level of integrity positively representing the company and employees in a trustworthy and sincere mannerServe as the customer contactPositively and professionally address customer needs requests and concerns in a timely mannerProcess customer calls information requests order delays and backorders and track order status and confirmations in an accurate efficient and timely mannerProficiently navigate multiple programs simultaneously with efficiency using shortcutsExperience in navigating and operating programs efficientlyEnter orders for basic stocked productsFollow up and provide feedback on customer quotationsStrive to become knowledgeable of Alliances door and millwork productsContribute to a collaborative team oriented work climate that supports our Statement of PurposeWork with team members to develop professionally and flourish as we strive to successfully exceed customer needsCommunicate effectively and professionally with the team to ensure that everyone knows what is planned and that teamwork is fosteredCreate opportunities for team participation and successWork independently with minimal supervision in a fast paced environment with frequent interruptionsOther duties as directed by supervisor

CORE SKILLS & QUALIFICATIONS

Must have at least two 2 years of experience working in a customer service oriented office environmentFamiliarity with the millwork industry or the building industry is strongly preferredMust be able to communicate concisely and clearly in both written and verbal exchangesSignificant experience with Outlook Word and Excel software is a must

COMPENSATION & BENEFITS

Wage 2200 2800 DOEMedicalDentalVision insurance and Health Savings Accounts HSAs with employer contributionsRetirement PlanPaid HolidaysPaid Time OffPaid Bereavement Leave401KGrowth and Development Opportunities

MORE ABOUT OUR COMPANY

We are an equal opportunity employer and one of North Americas leading distributors of high quality door products The great service and products we deliver are a result of the hard work and talent of our exceptional team We work very hard to hire the best team members who share our core values in respect for all people integrity in every situation and quality in everything we do A supportive team with diverse backgrounds and career experiences from all around the world strengthens who we are and provides many opportunities for continuous growth and development within our Company This job is Safety Sensitive and therefore is contingent upon a pre employment drug test including marijuana As a standard part of the employment application process Alliance Door Products may request employment references