Customer Success Associate - Building Materials

Alliance Door Products, LLC; Sumner (WA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Health Savings Account (HSA)

Retirement Plan

Paid Holidays

Paid Time Off

401K

Growth and Development Opportunities

Job summary

Alliance Door Products is seeking a customer service-oriented office professional for a full-time position in Sumner, WA. The role involves serving as the main customer contact, processing calls and orders, and tracking confirmations while maintaining accurate communications with customers.

The ideal candidate has at least two years of experience in a service environment and proficient skills in Outlook, Word, and Excel.

Qualifications

• At least 2 years in a customer service‑oriented office environment.
• Able to communicate clearly in written and verbal form.
• Proficient with Outlook, Word and Excel software.

Responsibilities

• Serve as the customer contact and address needs, requests, and concerns promptly.
• Process calls, information requests, order delays, and backorders; track status and confirmations.
• Enter orders for basic stocked products and follow up on quotations.

Skills

Customer service experience

Effective communication

Team collaboration

Tools

Outlook

Word

Excel

Job description

Alliance Door Products is seeking a customer service-oriented office professional for a full-time position in Sumner, WA. The role involves serving as the main customer contact, processing calls and orders, and tracking confirmations while maintaining accurate communications with customers.

The ideal candidate has at least two years of experience in a service environment and proficient skills in Outlook, Word, and Excel.