Customer Service Pro at Busy Gas Station & Store

G&M Oil Company, Inc.; Pasadena (CA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

PPO and HMO medical options

Dental coverage

Vision coverage

Paid vacation & sick time

401K retirement savings

Personal development opportunities

Job summary

G&M Oil Company, Inc. in Pasadena, CA, seeks a customer-focused retail associate to deliver fast, friendly service and maintain a clean, safe store environment.

You will handle sales at the register, stock shelves, assist with food service, and follow company policies while contributing to a positive customer experience. Responsibilities include operating POS, processing payments, adhering to laws, promoting sales, and maintaining appearance.

Qualifications

• A high school diploma or GED equivalent.
• Excellent computer skills / competency in PDI Enterprise POS (evaluation required).
• Excellent interpersonal skills.
• Ability to learn simple tasks quickly and work with little or no supervision.
• Basic math skills.
• Food Handlers Permit, if required by store/county.
• Ability to communicate (verbally and in writing) in English.
• Have open availability to work all shifts as needed at home store and other stores within district when the need arises.

Responsibilities

• Operate POS (cash register and fuel console) precisely and accurately handle money and other types of payment received for product sold.
• Perform the following service transactions in accordance with company policy: credit card transactions, manufacturer coupon redemption, vendor check-in, alcohol, tobacco and lottery sales, and fast food sales.
• Check identification for alcohol, tobacco and lottery products according to company policy.
• Actively participate in all sales promotions and other campaigns. Practice suggestive selling and build customer relations. Be aware of sales goals and performance against those goals.
• Review and adhere to all city, county, state, and federal laws affecting store operations.
• Maintain a neat personal appearance and wear company uniform and name tag at all times.
• Preparation of hot food items in accordance with current procedures as designated by Store Manager.
• Ensure that the store is free of litter and spills and that all equipment is sanitized and free of dirt, as well as ensuring that all equipment is in working condition.
• Maintain a neat and clean store inside and out.
• Receive product deliveries from vendors: move, sort, and stack cases using proper lift techniques.
• Stock shelves with new merchandise, this includes Front face cooler, Hydrazone and entire store as needed.
• Wipe down all counters, food warmers, microwaves and keep all trays clean (No liquid).
• Re-stock merchandise as needed to ensure no holes or sparse shelves.
• Conduct daily inspections of perishable products to check code dates (freshness) and proper rotation.
• Follow company policy on robbery/violence prevention and safety. Review and adhere to store safety/emergency procedures.
• When working the night shift as 3rd shift, clean drains, sweep and mop entire floor as well as clean mop water as needed and before changing shifts.
• No matter the shift, an employee must be prepared to perform all other duties as assigned by Store Manager.

Skills

POS proficiency

Interpersonal skills

Fast learner

Basic math

Open availability

Education

High School Diploma or GED

Job description

G&M Oil Company, Inc. in Pasadena, CA, seeks a customer-focused retail associate to deliver fast, friendly service and maintain a clean, safe store environment.

You will handle sales at the register, stock shelves, assist with food service, and follow company policies while contributing to a positive customer experience. Responsibilities include operating POS, processing payments, adhering to laws, promoting sales, and maintaining appearance.