Customer Service & Preventive Maintenance Scheduler

Penske Truck Leasing Co.; Reading (Berks County); On-site; USD 42,000 - 56,000; Full time

Job summary

Penske Truck Leasing Co., L.P. is seeking a Customer Service Administrator to support preventive maintenance scheduling and appointment coordination at designated PTL facility locations.

You will handle customer inquiries by phone, ensure shop capacity alignment, and maintain accurate contact data in the Customer Data File. The role emphasizes multitasking across Penske systems and provides regular customer contact.

Qualifications

• 3 years of customer service experience is required.
• Strong phone communication is required.
• Ability to learn necessary general knowledge of trucks and components to interface with customers regarding maintenance issues.
• High School diploma or equivalent required.
• College graduate preferred due to the systems used in daily process (AS/400, ServiceNet, Microsoft Excel, Microsoft Access and Savvion).
• Requires strong ability to multitask between different Penske systems to provide all necessary information and to answer all customer inquiries.
• Must have excellent organizational skills.
• Ability to work flexible hours if required depending on locations serviced.

Responsibilities

• Utilize multiple systems while interacting with customers over the phone
• Preventive Maintenance (PM) Scheduling - matching shop requirements with customer needs on a unit by unit, day to day and hourly basis; level load the PM schedule for the service locations.
• Customer contact setup - research bill group and location number requirements based on requests from customers, sales dept., district staff, etc.
• Ongoing maintenance of customer contacts - contact customers with email/fax failures and update system with accurate contact information.
• Other projects and tasks as assigned by manager

Skills

Customer service

Phone communication

Multitask across systems

Education

High School diploma or equivalent

College degree preferred

Tools

AS/400

ServiceNet

Microsoft Excel

Microsoft Access

Savvion

Job description

Penske Truck Leasing Co., L.P. is seeking a Customer Service Administrator to support preventive maintenance scheduling and appointment coordination at designated PTL facility locations.

You will handle customer inquiries by phone, ensure shop capacity alignment, and maintain accurate contact data in the Customer Data File. The role emphasizes multitasking across Penske systems and provides regular customer contact.