Customer Care & Claims Specialist

Plymouth Rock Assurance; Farmington (CT); On-site; USD 45,000 - 51,000; Full time

Benefits offered by this job

PTO + holidays

Tuition reimbursement

Health insurance Day 1

Wellness program

Insurance discounts

Matching gifts

401(k) employer contrib

Paid family leave

Professional development

LinkedIn learning support

Job summary

Plymouth Rock Assurance in Farmington, CT is seeking a Customer Service & Claims Associate to join our Personal Lines team. You will deliver exceptional service to customers, agents, and reporting parties through phone, email, text, and chat, assist with policy questions, gather information after auto accidents, and help create an outstanding customer experience.

No prior insurance experience is required. Extensive paid training and ongoing support will help you build strong knowledge of our

Qualifications

• Associate or bachelor's degree preferred (or working towards degree).
• Minimum of 1 year of overall work experience preferred.
• Excellent verbal and written communication skills.
• Ability to listen actively, show empathy, and support customers with patience and tact.
• Strong problem-solving skills and the ability to identify and address customer needs.
• Comfortable working in a fast-paced environment supporting a growing customer base.
• Ability to work effectively in a team environment.
• Self-motivated with a commitment to continuous learning and improvement in customer service practices.

Responsibilities

• Provide exceptional customer service.
• Serve as the initial point of contact for customers or reporting parties following an auto accident.
• Support customer inquiries through multiple channels, including phone, email, text, and chat.
• Actively listen to customers, demonstrate empathy, and respond with professionalism and courtesy.
• Create new auto claims files efficiently and accurately, create a detailed and natural handoff to claims experts.
• Confirm initial coverage details and provide clear, concise information.
• Use critical thinking and problem-solving skills to identify customer needs and provide effective solutions.
• Accurately update and maintain customer, policy, and claim information.
• Build positive relationships with customers, agents, claim representatives, and peers.
• Adapt quickly to changing processes, systems, and customer needs.
• Work efficiently in a fast-paced environment while maintaining high-quality customer experience.

Skills

Verbal communication

Written communication

Active listening

Empathy

Problem solving

Team player

Patience and tact

Education

Associate or bachelor's degree

Working towards degree

Job description

Plymouth Rock Assurance in Farmington, CT is seeking a Customer Service & Claims Associate to join our Personal Lines team. You will deliver exceptional service to customers, agents, and reporting parties through phone, email, text, and chat, assist with policy questions, gather information after auto accidents, and help create an outstanding customer experience.

No prior insurance experience is required. Extensive paid training and ongoing support will help you build strong knowledge of our