Customer Service & Policy Advocate — Flexible & Growth

Rachel Machin - State Farm Agent; Lakeland (FL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Rachel Machin - State Farm Agent is looking for a Customer Service Representative to provide exceptional customer experiences. This role is vital for the growth of a successful insurance agency, where you will handle customer inquiries, assist with policy updates, and coordinate with team members to meet community needs.

The ideal candidate will have strong communication skills, attention to detail, and preferably previous customer service experience. This position offers a flexible schedule and opportunities for advancement.

Qualifications

• Strong communication and interpersonal skills are essential.
• Detail-oriented with the ability to multitask effectively.
• Prior experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Previous customer service experience

Job description

Rachel Machin - State Farm Agent is looking for a Customer Service Representative to provide exceptional customer experiences. This role is vital for the growth of a successful insurance agency, where you will handle customer inquiries, assist with policy updates, and coordinate with team members to meet community needs.

The ideal candidate will have strong communication skills, attention to detail, and preferably previous customer service experience. This position offers a flexible schedule and opportunities for advancement.