Customer Service People Leader - Hybrid & Growth

Global Payments; Jeffersonville (IN); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Career growth

Learning & development

Inclusive team environment

Community involvement

Wellbeing program

Global recognition

Job summary

Global Payments Inc. is seeking a People Lead for Customer Service to manage day-to-day operations for teams supporting high-value merchants.

You will coach staff, drive performance, and build a customer-centric culture while maintaining strong internal relationships. You will oversee service quality, operational efficiency, and strategic improvement initiatives, partnering with cross-functional teams to deliver outstanding client experiences in a fast-paced environment.

Qualifications

• Demonstrated success leading and developing teams, including frontline employees and people leaders.
• Experience driving operational results through performance management and day-to-day oversight.
• Strong leadership, communication, and interpersonal skills to motivate and retain high-performing teams.
• Analytical mindset with ability to interpret metrics and drive improvements.

Responsibilities

• Lead day-to-day operations for customer service teams supporting high-value merchant clients.
• Coach, develop, and manage talent; drive performance, accountability, and engagement.
• Oversee contact center operations, metrics, and compliance with policies.
• Drive process improvements and provide actionable insights to leadership.

Skills

Leadership

Coaching

Performance management

Analytical mindset

Communication

Team motivation

Cross-functional collaboration

Customer-focused

Education

Associate's or Bachelor's degree in Business, Management, Communications

Tools

Workforce management tools

Quality monitoring systems

Microsoft Office Suite

Job description

Global Payments Inc. is seeking a People Lead for Customer Service to manage day-to-day operations for teams supporting high-value merchants.

You will coach staff, drive performance, and build a customer-centric culture while maintaining strong internal relationships. You will oversee service quality, operational efficiency, and strategic improvement initiatives, partnering with cross-functional teams to deliver outstanding client experiences in a fast-paced environment.