Customer Service Patient Liability Rep I

Piedmont Healthcare Inc.; Atlanta (GA); A distancia; USD 25.000 - 36.000; Jornada completa

Descripción de la vacante

Piedmont Healthcare, Inc. is seeking a remote Healthcare Billing and Financial Counseling specialist. You will address patient and guarantor inquiries, follow up on balances, and guide offices and patients through financial resources.

This role supports hospital and professional billing operations with expertise in Epic and Cisco systems. Candidates should have a GED or higher, and 1 year of healthcare experience; associate or bachelor’s degree is preferred.

Formación

• H.S. diploma or GED required; associate or bachelor’s preferred.
• Minimum 1 year of healthcare-related experience required.
• Experience with Epic Resolute Hospital/Professional Billing preferred.
• Understanding of hospital and professional billing practices preferred.
• Experience in a Cisco Unified Contact Center environment preferred.

Responsabilidades

• Handle and resolve incoming patient/guarantor inquiries with a seamless experience.
• Follow up on outstanding guarantor balances via outbound calls.
• Provide financial counseling resources to physician offices, hospitals, and patients.

Conocimientos

Customer service

Healthcare billing knowledge

Financial counseling

Communication skills

Educación

H.S. Diploma or GED

Associate's or Bachelor's degree (preferred)

Herramientas

Epic Resolute SBO

Epic SBO functionality

Cisco Unified Contact Center

Descripción del empleo

Overview

Experience the advantages of real career change

Join Piedmont to move your career in the right direction. Stay for the diverse teams you'll love, a shared purpose, and schedule flexibility that frees you to live for what matters both in and outside of work. You'll feel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders are in your corner, invested in your success. Our wellness programs and comprehensive total benefits and rewards meet your needs today and help you plan for the future.

Responsibilities

The incumbent is responsible for handling and resolving incoming customer inquiries and/or concerns by providing patients/guarantors from both hospitals and physician practices with a consistent and seamless experience. The incumbent is also responsible for following up on and collecting outstanding guarantor balances through outbound phone contact, as well as providing financial counseling resources to physician's offices, hospitals, and patients/guarantors (both hospital and professional), when necessary.

REMOTE: Requires candidate to have their own computer equipment and internet access.

Qualifications

Education

• H.S. Diploma or General Education Degree (GED) Required
• Associate's Degree or Bachelor's from an accredited university Preferred

Work Experience

• One (1) previous year of related healthcare experience Required
• Previous experience working with Epic Resolute Hospital and Professional Billing as well as Epic Single Billing Office (SBO) functionality Preferred
• Understanding of both hospital and professional billing practices Preferred
• Previous experience with or understanding of working in a Cisco Unified Contact Center environment Preferred

Licenses and Certifications

• None Required

Business Unit : Company Name

Piedmont Healthcare Corporate