Remote Patient Billing & Liability Support Specialist

Piedmont Healthcare Inc.; Atlanta (GA); Remote; USD 25,000 - 36,000; Full time

Job summary

Piedmont Healthcare, Inc. is seeking a remote Healthcare Billing and Financial Counseling specialist. You will address patient and guarantor inquiries, follow up on balances, and guide offices and patients through financial resources.

This role supports hospital and professional billing operations with expertise in Epic and Cisco systems. Candidates should have a GED or higher, and 1 year of healthcare experience; associate or bachelor’s degree is preferred.

Qualifications

• H.S. diploma or GED required; associate or bachelor’s preferred.
• Minimum 1 year of healthcare-related experience required.
• Experience with Epic Resolute Hospital/Professional Billing preferred.
• Understanding of hospital and professional billing practices preferred.
• Experience in a Cisco Unified Contact Center environment preferred.

Responsibilities

• Handle and resolve incoming patient/guarantor inquiries with a seamless experience.
• Follow up on outstanding guarantor balances via outbound calls.
• Provide financial counseling resources to physician offices, hospitals, and patients.

Skills

Customer service

Healthcare billing knowledge

Financial counseling

Communication skills

Education

H.S. Diploma or GED

Associate's or Bachelor's degree (preferred)

Tools

Epic Resolute SBO

Epic SBO functionality

Cisco Unified Contact Center

Job description

Piedmont Healthcare, Inc. is seeking a remote Healthcare Billing and Financial Counseling specialist. You will address patient and guarantor inquiries, follow up on balances, and guide offices and patients through financial resources.

This role supports hospital and professional billing operations with expertise in Epic and Cisco systems. Candidates should have a GED or higher, and 1 year of healthcare experience; associate or bachelor’s degree is preferred.