Customer Service Patient Liability Rep I (Fully Remote)

Piedmont Healthcare Corporate; United States; A distancia; USD 38.000 - 60.000; Jornada completa

Descripción de la vacante

Piedmont Healthcare Corporate is seeking a Patient Financial Counselor to assist patients and guarantors with inquiries, balance collections, and access to financial counseling resources. The role supports physician offices, hospitals, and patients across the Piedmont system in Georgia.

Qualifications include a High School Diploma or GED (associate/bachelor's preferred) and at least one year of healthcare experience; experience with EPIC Resolute and EPIC SBO is preferred.

Formación

• One year of related healthcare experience required.
• High School Diploma or GED required; Associate's or Bachelor's preferred.

Responsabilidades

• Handle incoming customer inquiries and concerns from patients/guarantors.
• Follow up on and collect outstanding guarantor balances through outbound phone contact.
• Provide financial counseling resources to physician offices, hospitals, and patients.

Conocimientos

Healthcare experience

Customer service

Financial counseling

Educación

High School Diploma or GED

Associate's degree

Bachelor's degree

Herramientas

Epic Resolute

Epic SBO

Descripción del empleo

• Handle incoming customer inquiries and concerns from patients/guarantors.
• Follow up on and collect outstanding guarantor balances through outbound phone contact.
• Provide financial counseling resources to physician offices, hospitals, and patients.

Qualifications:

• High School Diploma or GED required; Associate's or Bachelor's preferred.
• One year of related healthcare experience required.
• Experience with Epic Resolute and Epic SBO preferred.

About Piedmont Healthcare:

• Piedmont Healthcare is a leading healthcare system in Georgia.
• They offer a supportive culture with schedule flexibility and career growth opportunities.

Piedmont Healthcare is a healthcare system providing medical services across Georgia. They foster a culture of diversity, flexibility, and employee recognition, with a focus on career development and comprehensive benefits.