Customer Service/Parts Specialist

City Personnel; Smithfield (RI); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Benefits

Bonus potential

Job summary

City Personnel is assisting a Northern RI manufacturer in Smithfield in their search for a Customer Service/Parts Specialist. This role handles parts and retrofit orders from intake to shipping, collaborating with customers and the corporate office to keep orders moving and issues resolved.

The position offers stability with a permanent hire, a $50,000–$52,000 yearly salary, and benefits with bonus potential. A Monday through Friday schedule with on-call requirements is included.

Qualifications

• Experience processing parts and retrofit orders via email or phone.
• Strong attention to detail and reliable follow-through on open requests.
• Comfortable working in a fast-paced environment with shifting priorities.
• Flexible and dependable around scheduled on-call and after-hours coverage.
• Ability to occasionally lift up to 50 lbs and perform light physical tasks.

Responsibilities

• Process parts and retrofit orders received by email or phone, tracking outstanding offers and orders through to completion.
• Coordinate repairs and returns, ensuring accurate documentation and consistent follow-up with customers and internal teams.
• Communicate directly with customers and the corporate office to resolve parts-related questions and requests.
• Pick, pack, and arrange shipments via UPS, FedEx, and other carriers as needed.
• Provide on-call support for emergency parts requests, including one evening per week and a rotating weekend hotline (roughly once every five weeks).

Skills

Outlook

Teams

Attention to detail

Reliability

On-call availability

Tools

SAP

Job description

Our client, a manufacturer of specialized industrial equipment based in Northern RI, is hiring a Customer Service/Parts Specialist to join their service team. This is a great fit for someone detail-oriented, comfortable juggling multiple requests, and looking for a stable, direct-hire role with a well-established company.

This role manages the full lifecycle of parts and retrofit orders, from processing requests to coordinating repairs, returns, and shipments. You'll work closely with customers and the corporate office to keep orders moving and resolve issues quickly. It also includes a rotating on-call component, so flexibility and reliability matter as much as attention to detail.

Compensation & Highlights:

• $50,000-$52,000 per year, with benefits and bonus potential.
• Permanent Hire.

Responsibilities of the Customer Service/Parts Specialist:

• Process parts and retrofit orders received by email or phone, tracking outstanding offers and orders through to completion.
• Coordinate repairs and returns, ensuring accurate documentation and consistent follow-up with customers and internal teams.
• Communicate directly with customers and the corporate office to resolve parts-related questions and requests.
• Pick, pack, and arrange shipments via UPS, FedEx, and other carriers as needed.
• Provide on-call support for emergency parts requests, including one evening per week and a rotating weekend hotline (roughly once every five weeks).

Qualifications of the Customer Service/Parts Specialist:

• Basic computer proficiency, including MS Outlook and Teams; SAP experience is a plus but not required.
• Strong attention to detail and reliable follow-through on open requests.
• Comfortable working in a fast-paced environment with shifting priorities.
• Flexible and dependable, particularly around scheduled on-call and after-hours coverage.
• Ability to occasionally lift up to 50 lbs and perform light physical tasks such as standing, bending, and reaching.

Please Note:

City Personnel offers extended interview hours from 7 am-7 pm upon request.