Regional Parts Specialist

Beacon Hill; Irving (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Job summary

Beacon Hill is seeking a Regional Parts Specialist to support customers across the United States. You will be the primary contact for replacement parts for CNC machinery and industrial equipment, identifying the correct parts and coordinating with internal teams to ensure accurate solutions.

This fast-paced role requires strong communication, problem-solving, and attention to detail. You will process quotes and orders, update customers on status, and build lasting relationships.

Qualifications

• Experience in customer service or account support environments.
• Ability to learn technical products quickly and apply knowledge.

Responsibilities

• Respond to customer inquiries regarding parts and equipment needs.
• Ask detailed questions to identify requirements and parts.
• Process quotes, orders, and customer requests.
• Communicate order status and solutions to customers.
• Collaborate with internal technical teams to ensure accuracy.
• Prioritize urgent requests and deliver timely resolutions.
• Maintain accurate records and documentation.
• Build strong relationships through exceptional customer service.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Multitasking

Tools

Technical aptitude

Job description

Schedule: Monday-Friday, 8:30 AM to 5:30 PM

Employment Type: Direct Hire

We're seeking a Regional Parts Specialist to join a growing team supporting customers across the United States. This role is perfect for someone who enjoys helping customers, solving problems, and learning technical products in a fast-paced environment.

In this position, you'll be the primary point of contact for customers who need replacement parts for CNC machinery and industrial equipment. You'll work with customers to identify the correct parts, ask detailed questions to understand their needs, and coordinate with internal technical teams to ensure accurate and timely solutions.

Responsibilities:

• Respond to customer inquiries regarding replacement parts and equipment needs
• Ask detailed questions to identify the correct parts and technical requirements
• Process quotes, orders, and customer requests
• Communicate with customers regarding order status and solutions
• Work closely with internal technical support teams
• Prioritize urgent requests and deliver timely resolutions
• Maintain accurate records and documentation
• Build strong relationships through exceptional customer service

Qualifications:

• Strong customer service or account support experience
• Excellent communication and problem-solving skills
• Ability to learn technical concepts and products quickly
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Customer-focused mindset with a strong sense of urgency

Preferred Experience:

• CNC machinery knowledge
• Manufacturing, industrial, mechanical, or automotive experience
• Parts coordination, parts sales, inside sales, or technical customer support experience
• Experience supporting customers with technical products or equipment

Why Join Us?

• Competitive salary and benefits
• Stable organization with long-tenured leadership
• Collaborative and supportive team environment
• Work with leading companies across manufacturing, aerospace, automotive, and technology industries
  

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.