Health Plan Sales Specialist l

8925 Mass General Brigham Health Plan Holding Company, Inc.; Somerville (MA); Hybrid; USD 64,000 - 93,000; Full time

Benefits offered by this job

Hybrid work arrangement

Travel opportunities

Job summary

Mass General Brigham Health Plan Holding Company, Inc. is seeking a business development professional to support Account Managers, brokers, and employer groups.

This role involves coordinating with multiple internal departments, managing inquiries on benefits and enrollment, and assisting in client meetings. The position requires 1–2 years of business development or sales experience and a Bachelor's degree preferred.

Qualifications

• Education: Bachelor's Degree preferred
• Experience: At least 1-2 years of business development experience required; Sales experience preferred

Responsibilities

• Support Account Managers in managing relationships with employer groups, brokers, and other key stakeholders.
• Serve as a primary resource for customer and broker inquiries regarding health plan benefits, eligibility, enrollment, billing, and operational processes.
• Coordinate with internal departments to research and resolve customer issues.
• Assist in preparing for and participating in client meetings, broker meetings, and open enrollment sessions, virtually or in person.
• Develop and maintain strong working relationships with internal and external partners to ensure timely communication and issue resolution.

Skills

Communication

Negotiation

Presentation

Relationship building

Strategic thinking

Problem solving

Education

Bachelor's Degree

Job description

Site

Site: Mass General Brigham Health Plan Holding Company, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are on the forefront of transformation with one of the world’s leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage. Our work centers on creating an exceptional member experience – a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise within a welcoming and supportive environment that embraces their unique and varied backgrounds, experiences, and skills. We are pleased to offer competitive salaries, and a benefits package with flexible work options, career growth opportunities, and much more.

Essential Functions

• Support Account Managers in managing relationships with employer groups, brokers, and other key stakeholders.
• Serve as a primary resource for customer and broker inquiries regarding health plan benefits, eligibility, enrollment, billing, and operational processes.
• Coordinate with internal departments, including Customer Service, Billing, Product, Enrollment, Claims, and Operations, to research and resolve customer issues.
• Assist in preparing for and participating in client meetings, broker meetings, and open enrollment sessions, either virtually or in person.
• Develop and maintain strong working relationships with internal and external partners to ensure timely communication and issue resolution.
• Track customer questions, requests, and service issues, ensuring appropriate follow-up and documentation.
• Support implementation activities for new and existing employer groups, including coordination of communications and operational readiness.
• Educate customers and brokers on plan offerings, benefits, programs, and available resources.
• Assist in the development and delivery of client-facing materials, presentations, and communications.
• Monitor customer trends and recurring issues, escalating concerns, and recommending process improvements to enhance the customer experience.
• Collaborate with Account Managers to support client retention efforts and promote overall customer satisfaction.
• Maintain knowledge of MGB Health Plan products, policies, procedures, and regulatory requirements to provide accurate information and guidance.

Qualifications

• Education: Bachelor's Degree preferred
• Experience: At least 1-2 years of business development experience required; Sales experience preferred

Knowledge, Skills, and Abilities

Excellent communication, negotiation, and presentation skills, with the ability to articulate complex concepts and solutions clearly and persuasively. Ability to build and maintain strong client relationships and navigate complex decision-making processes. Strategic thinking and problem-solving skills, with the ability to understand client needs and recommend tailored solutions. Results-oriented mindset with a proven ability to meet or exceed sales targets. Excellent organizational skills, with the ability to manage multiple client relationships and prioritize tasks effectively.

Additional Job Details (if applicable)

Working Conditions

This is a hybrid role that requires an on-site presence at Assembly Row at least 1x/quarter plus frequent travel to client events (including at night and on weekends), particularly during renewal season Reliable transportation to/from client sites is required Remote workdays require a stable, secure, quiet, and HIPAA-compliant workspace. This will be confirmed via Microsoft Teams video for all employees

Remote Type Hybrid Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $63,648.00 - $92,570.40/Annual Grade 6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

8925 Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.