Sales Operations & Order Management Specialist

Microwave Techniques LLC; Gorham (ME); Presencial; USD 55.000 - 75.000; Tempo integral

Benefícios oferecidos por esta vaga

Health, dental, and vision insurance

Life insurance and disability coverage

401K plan with employer match

Discretionary bonuses

Paid time off (PTO)

Paid holidays

Tuition reimbursement opportunities

Training opportunities

Employee purchase program

Employee assistance program

Safety shoe purchase program

Resumo da vaga

Microwave Techniques LLC in Gorham, ME is seeking a Sales Operations Specialist to join our team on-site. You will coordinate with Sales Operations and internal contributors to deliver industry-leading RF and microwave solutions for our customers, supporting order processing and data integrity.

This role supports intake and data quality, order review and updates, invoicing, RMA documentation, A/R, and cross-functional coordination with Shipping, Engineering and Production.

Qualificações

• Proficiency with CRM/ERP systems and Microsoft Office (especially Excel); familiarity with Adobe tools as needed
• Clear, professional communication skills with ability to collaborate across Sales, Engineering, Production, and Accounting
• Experience maintaining audit-ready documentation; familiarity with ISO 9001/AS9100 environments is a plus
• Export control and customs familiarity is a significant plus
• Familiarity with Sarbanes-Oxley (SOX) requirements and internal controls is highly desirable
• Strong attention to detail with the ability to work independently and part of a team
• Ability to manage multiple priorities in a fast-paced environment
• Working knowledge of order management, invoicing, and basic accounting principles

Responsabilidades

• Intake, triage & data quality: Serves as first point-of-intake for all incoming inquiries across all company locations; data management and validation for CRM/ERP system accuracy
• Order review, release & updates: Reviews and releases orders for Gorham and Nashua locations; ensures accuracy of terms, export requirements, tax, shipping information, credit status
• Invoicing: Execute accurate and timely invoicing for domestic locations; maintain audit-ready documentation
• RMA documentation support: Facilitate required RMA documentation and coordinate internally
• Accounts receivable (A/R): Track past-due A/R, customer follow-up, issue resolution and reporting
• Cross-functional coordination: Coordinate Shipping, Engineering and Production Control; support Corporate Accounting with financial reporting; contribute to process improvements

Conhecimentos

CRM/ERP proficiency

Excel proficiency

Communication skills

SOX knowledge

ISO 9001/AS9100 familiarity

Export control familiarity

Multitasking

Team collaboration

Ferramentas

Microsoft Office Suite

Adobe tools

Descrição da vaga

Microwave Techniques LLC in Gorham, ME is seeking a Sales Operations Specialist to join our team on-site. You will coordinate with Sales Operations and internal contributors to deliver industry-leading RF and microwave solutions for our customers, supporting order processing and data integrity.

This role supports intake and data quality, order review and updates, invoicing, RMA documentation, A/R, and cross-functional coordination with Shipping, Engineering and Production.