Customer Service Specialist II — Hybrid & Impactful Support

Catapult Employers Association; Romeoville (IL); Hybrid; USD 50.000 - 54.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

Company-paid life, AD&D, short-term/lt

Pre-tax Health Savings Account

10 holidays

15 vacation days

6 personal days

401(k) with company match

Employee Assistance Program

Referral bonus opportunities

Zusammenfassung

SATO America is seeking a Customer Service Representative II to provide exceptional support to customers, partners, and internal teams in Romeoville, IL. This role handles inquiries, orders, and product concerns with timely communication and solution-focused follow-through.

Initially on-site for 90 days, then a hybrid schedule with up to two work-from-home days per week is possible. The position offers a competitive salary of $50,000–$54,000 annually plus benefits and PTO.

Qualifikationen

• Associate degree, one to three years of related experience or training, or an equivalent combination of education and experience.
• Previous experience in customer service, order management, inside sales support, or a related customer-facing role.
• Proficiency with Microsoft Office.
• Experience with Oracle, Microsoft Dynamics 365, or another ERP or business system.
• Strong verbal, written, and interpersonal communication skills.
• Excellent critical-thinking, problem-solving, and organizational abilities.
• Strong attention to detail and commitment to accuracy.
• Ability to manage competing priorities, respond to urgent situations, and meet daily commitments.
• Ability to work independently and collaborate effectively across departments.
• Flexibility to work overtime when needed to meet business demands.

Aufgaben

• Provide professional customer support by phone, email, and online channels.
• Review, enter, and manage customer orders, service requests, changes, cancellations, and delivery inquiries.
• Coordinate with Sales, Operations, Manufacturing, and other internal teams to confirm customer requirements, pricing, documentation, inventory, and delivery expectations.
• Research and resolve customer concerns, order issues, and complaints while maintaining accurate records in Oracle, ETQ, and other business systems.
• Monitor customer inventory levels, maintain release information, and prepare customer-specific reports.
• Manage multiple priorities and a high volume of customer communications while providing timely follow-up.
• Recommend customer-focused solutions and process improvements that support service, production, and delivery needs.
• Maintain positive relationships with internal and external customers while following company safety, quality, and compliance requirements.
• Provide general administrative support and perform other duties as assigned.

Kenntnisse

Microsoft Office

Verbal communication

Written communication

Organizational skills

Problem solving

Ausbildung

Associate degree

Tools

Oracle

Microsoft Dynamics 365

ERP systems

Jobbeschreibung

SATO America is seeking a Customer Service Representative II to provide exceptional support to customers, partners, and internal teams in Romeoville, IL. This role handles inquiries, orders, and product concerns with timely communication and solution-focused follow-through.

Initially on-site for 90 days, then a hybrid schedule with up to two work-from-home days per week is possible. The position offers a competitive salary of $50,000–$54,000 annually plus benefits and PTO.