Customer Service Specialist II (Bilingual)

SATO America LLC; Charlotte (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health & dental insurance

Vision coverage

Disability insurance

401(k) with employer matching

Paid holidays

Vacation & personal days

Job summary

SATO America LLC is seeking a detail-oriented Customer Service Representative II to deliver exceptional service to customers and partners. You will address inquiries, ensure satisfaction, and respond to product questions.

The role acts as a liaison across the business unit, sales, and customers, ensuring timely communication and accurate information. You will manage orders, coordinate with internal teams, and contribute to process improvements.

Qualifications

• Bilingual proficiency in English and Spanish preferred.
• Associate degree or equivalent; 1–3 years related experience preferred.
• Solid working knowledge of Microsoft Office Suite.

Responsibilities

• Provide exceptional customer service via phone, email, and online channels.
• Proof orders for accuracy and respond to inquiries on shipping, changes, or cancellations.
• Coordinate with customers and internal teams to confirm requirements and obtain quotes.
• Serve as liaison between business, sales and customers across markets.
• Resolve issues including order management and suggest process improvements to Operations.
• Handle high volumes of email and calls, enter service requests, and notify technicians as needed.
• Maintain records, generate customer-specific reports, and ensure data accuracy in systems.

Skills

Bilingual English/Spanish

Education

Associate degree or equivalent

Tools

Oracle

Microsoft D365

Microsoft Office Suite

Job description

SATO America LLC is seeking a detail-oriented Customer Service Representative II to deliver exceptional service to customers and partners. You will address inquiries, ensure satisfaction, and respond to product questions.

The role acts as a liaison across the business unit, sales, and customers, ensuring timely communication and accurate information. You will manage orders, coordinate with internal teams, and contribute to process improvements.