Tile Customer Experience Associate

Arizona Tile; Scottsdale (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

401k with employer match

HSA/HRA with company contributions

Career development & training

PTO & holidays

Employee assistance program

Team-building events

Family oriented environment

Job summary

Arizona Tile, a leading tile and slab distributor, seeks a Customer Service Rep in Scottsdale. You will process orders, support sales, and deliver outstanding customer experiences while coordinating with branches.

The role requires a high school diploma and 2+ years in retail sales, with forklift certification a plus. Responsibilities include order processing, customer communication, handling restock requests, and collaboration across teams to ensure accurate information and timely service.

Qualifications

• High school diploma or equivalent is required.
• 2+ years of retail sales experience with front-facing customer interaction.

Responsibilities

• Process customer orders using the company system, accurately and efficiently.
• Provide sales support and exceptional service to customers in person or by phone.
• Handle transfer or restock requests and credit considerations with managerial guidance.
• Collaborate with team members to ensure smooth communication across departments.
• Stay updated on product availability, back orders, and stock issues to inform customers.

Skills

Customer service

Sales support

Multitask

Attention to detail

Math skills

Education

High school diploma or equivalent

Tools

Microsoft Windows

Job description

Arizona Tile, a leading tile and slab distributor, seeks a Customer Service Rep in Scottsdale. You will process orders, support sales, and deliver outstanding customer experiences while coordinating with branches.

The role requires a high school diploma and 2+ years in retail sales, with forklift certification a plus. Responsibilities include order processing, customer communication, handling restock requests, and collaboration across teams to ensure accurate information and timely service.